Frequently Asked Questions
Everything you need to know about our organic beauty solutions.
Are AROMATICA products 100% vegan and cruelty-free?
Yes, all our products are certified vegan and we never test on animals. We are committed to ethical beauty and sustainable sourcing for every ingredient.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for skincare products?
We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction, please contact our support team with photos for assistance.
Are your glass bottles recyclable?
Absolutely. We use PCR (Post-Consumer Recycled) glass and plastic wherever possible. Our glass bottles are 100% recyclable; please rinse them before placing them in your recycling bin.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I check the expiration date of my product?
The expiration date is printed on the bottom of the container or the top crimp of the tube. We recommend using products within 6-12 months after opening.